For each item that can be personalised there will be options available on the item product page, before an order can be placed for a personalised item you will be required to fill/select these options, if you do get stuck or you forget anything then you can just add a note to your order when you are on the checkout page.
If you are ordering a personalised item that requires a logo or picture to be displayed then you will be required to send a copy of the logo/picture to email@example.com once your order has been placed, you will also need to include your order number clearly in the email, you can find your order number on the checkout page once the order has been placed, or it will be written on your invoice that will be emailed to you.
We do offer a bulk buy discount on any orders that total 10 or more of the same product purchased. We kindly ask you to contact us either via the Contact page or via our email which is: firstname.lastname@example.org in order for us to give you the correct bulk buy discount for your order.
Firstly we always post our items using Royal Mail signed for, The total postage cost depends on how many items you purchase, but for just one item (mug or frame) the flat rate postage cost of delivery within the UK will be £4.00 (Royal Mail 2nd class). For more than one item the total postage cost will be visable when you are ready to checkout.
Our normal turnaround for personalised items is within 14 days of us getting your order through, so we aim to have items delivered to you within 14 days(starting from the day the order was placed)this is based on our standard postage option(Royal Mail second class signed for)But in busy periods it may take slightly longer than 14 days, if this is the case we will always try our best to advise our customers through the website if there is a chance that items may take slightly longer.
All of our personalised items are custom made in some way or another, but we do also offer complete custom items. If you have a design or an idea of what you would like then feel free to contact us with details of what you require and we will work with you to make it a complete custom item just for you.
Do you have a question of your own?
If so then feel free to fill out the contact form with any questions you have and we will get back to you asap with a reply.